Support Center

Reset Password and Captcha Login authentication

Last Updated: Mar 29, 2017 02:31PM CEST

Reset your Password

If you forgot your password, you can easily retrieve it from the login screen.

To reset your password go to your Mambu domain > click on "Lost your password?" > enter your email > click Reset Password.



You will then receive an email with a link. You should click on that link > enter your username > enter the new password > enter the new password again to confirm > click Change Password.


 The password must have a minimum length of 6 characters and include at least one letter and one digit.

After this last step you should be able to login using your new password.

Captcha Login Authentication

For increased security to your account, if a password is entered incorrectly three times during login, Mambu will require the user to enter a captcha.



If you're an Admin user, you'll be able to remove this requirement by resetting the user's password or disabling and re-enabling that user's access to Mambu.

If the invalid login attempts come via the APIs, that API user will be locked out for 45 seconds.
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